Business Systems Analyst (BSA) – Contact Center, CRM, AI

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

toronto, on, Canada
Full-time
Posted June 16, 2026
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Job Description

Job Title: Business Systems Analyst (BSA) – Contact Center, CRM, AI

Location: Toronto, ON

Work Style: Hybrid (4 days WFO)

Primary Skills

  • Business Analysis
  • Contact Center Technology
  • CRM Integration
  • IVR / Voice Platforms
  • Digital Channels
  • API Integration
  • GenAI Enhancements

Job Overview

Client is seeking an experienced Business Systems Analyst (BSA) to support initiatives across Contact Center modernization, CRM integrations, omnichannel platforms, analytics, and GenAI-driven enhancements. The role involves bridging business and technology teams to deliver scalable, secure, and customer‑centric contact center solutions.

Key Responsibilities

  1. Business Systems Analysis
    • Collaborate with Contact Center Operations, Product Owners, CX, Compliance, and Technology teams
    • Elicit, analyze, documen...
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