Job Description
Job Description
The Card Operations Team at OFX is responsible for delivering a seamless, secure and scalable card services experience for our clients globally. As a Card Operations and Services Analyst, you will support the Global Manager, Cards & Transaction Services and will be responsible for end-to-end management of card issues, fraud prevention, fraud investigation and dispute resolution.
Responsibilities
- General day-to-day monitoring and operational management of the cards service capability, ensuring service availability and happy customers
- Exceptions processing, problem solving, incident resolution
- Supporting front-line teams for 2nd-level client service enquiries in line with the company’s direct-to-customer philosophy
- Maintain and build internal and external partner relationships
- Managing dispute processing for card payment schemes (Visa/Mastercard)
- Assisting with investigations relatin...