Job Description
Customer Service Representative
Summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and computerized cash register proficiency is essential for success in this position to enhance the customer experience.
This position is $17.85 per hour.
Responsibilities and Tasks
Customer Service
- Smiles, makes eye contact, greets and thanks customers (by name where possible).
- Guides customer to the location of requested items.
- Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”).
- Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in ...