Job Description
Hiring - CEM Delivery Lead
We are actively looking for a dynamic and experienced professional for the role of CEM Delivery Lead to join a fast-paced and growth-driven environment.
Experience Required: 15+ Years
Industry : BPO / BPM
Location : PAN India
Digital Customer Service / Operations
Budget : Upto 45 lpa
Key Responsibilities:
• End-to-End Service Delivery Management
• Managing SLA/KPI Performance & Customer Escalations
• Leading Onsite & Offshore Teams
• Client & Stakeholder Management
• Workforce Planning & Resource Management
• Performance Management, Mentoring & Team Development
• Process Improvement & Operational Excellence
• Customer Satisfaction & Governance Reviews
• Reporting, Dashboards & Audit Compliance
What We’re Looking For:
• Strong leadership and people managem...