Job Description
Chargeback Analyst (AM Shift)
Sezzle is seeking a Chargeback Analyst to support fraud monitoring. As a Chargeback Analyst, you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck. Analysts will also make recommendations to our Chargeback Manager on how to improve and scale our processes. We are looking for a teammate who can work full-time Monday through Friday between 9:00 am - 5:30 pm - Central Time. This will be a non-exempt/hourly position.
Responsibilities
- Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
- Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case...