Job Description
Join ChargeLab as a Bilingual Support Specialist for EV charging, providing exceptional service to users in both English and French. Troubleshoot technical issues and support customer inquiries through phone, chat, and email.
The role is mainly on-site in Etobicoke, Toronto, offering a blend of customer-focused problem-solving and collaboration with internal teams. Ideal for tech-savvy individuals passionate about sustainable solutions, you will uphold service level agreements while ensuring users have a smooth experience with EV charging solutions. This position combines several support channels while managing both communication and technical challenges.
Key Responsibilities:
• Serve as the go-to contact for English and French support
• Work with internal teams to achieve customer satisfaction goals
• Offer assistance via chat and ticketing platforms
• Investigate connectivity issues with OCPP logs
• Coordinate with engineering to solve escalation issues
Requir...
The role is mainly on-site in Etobicoke, Toronto, offering a blend of customer-focused problem-solving and collaboration with internal teams. Ideal for tech-savvy individuals passionate about sustainable solutions, you will uphold service level agreements while ensuring users have a smooth experience with EV charging solutions. This position combines several support channels while managing both communication and technical challenges.
Key Responsibilities:
• Serve as the go-to contact for English and French support
• Work with internal teams to achieve customer satisfaction goals
• Offer assistance via chat and ticketing platforms
• Investigate connectivity issues with OCPP logs
• Coordinate with engineering to solve escalation issues
Requir...