Job Description
Client Strategy and Management:
Develop and oversee a comprehensive understanding of the client base across businesses, map relationships, and assess client profitability and potential.Lead the development of a selective approach to clients and optimize resource allocation by adopting a client/product-neutral view.Drive the expansion of the client base in a coordinated manner, maximizing coverage and product penetration through the definition of commercial/client action plans with businesses, as well as account reviews and identification of cross-sell opportunities.Partner with senior management, Coverage, and Business Lines to support and translate business and client strategy into delivery of results, ensuring impactful presentations and disciplined follow-up on actions.Customer Relationship Management:
Oversee and coordinate Voice of Client (VOC) programs with Business Lines and Coverage for...