Job Description
Job Description
Role: IVR Developer
QTY: 2
Work Model: Hybrid – 2 Days per Week Onsite
Experience Required
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center)
Skills
- Cisco Call Studio / Cisco CVP
- VXML Server
- CVP Custom Elements (Java)
- Call Studio GUI
- Apache Tomcat
- UCCE / ICM
- Cyara
Job Description
As a member of the C&CA team, the Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goals of the business and program. This role is part of a large transformational program team enabling multiple lines of business across the enterprise. The position is central to delivering meaningful and personalized customer experiences in assisted service channels (IVR) and d...