Client 360 Director At Mufg Halifax Regional Municipality

Overview

Elevate client relationships as the Client 360 Director at MUFG Investor Services. Your leadership will ensure enhanced client satisfaction and streamlined service delivery in a hybrid work setting. As director, you will focus on developing a client-centric culture and ensuring seamless operations. This role requires over 10 years of client management experience in fund administration or asset management. J-18808-Ljbffr

Responsibilities

• Build solid relationships with client decision-makers
• Manage SLA compliance and proactively address risks
• Oversee KPI reporting and conduct service calls
• Identify cross-sell opportunities for current business
• Evaluate client requests and manage change processes

Requirements

• Bachelor’s degree in business, marketing, or related field
• 10+ years in fund administration or asset management
• Proven leadership managing accounting teams <...