Job Description
Responsibilities
- Identify and assess clients needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools and procedures
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Assist with repairs and orders for items being sold and distrubuted within the store
- Manage large amounts of incoming calls
- Greet customers warmly and ascertain problem or reason for calling. Answer questions about warranties or terms of sale...