Job Description
Elevate client experience as a Client Solutions Manager with Peninsula, a leader in HR consultancy. This office-based role emphasizes First Call Resolution and team performance management.
Peninsula, a global leader in HR and Health & Safety consultancy, seeks a Client Solutions Manager with over 5 years of Call Centre and leadership experience. Your role includes managing team performance to improve client satisfaction, streamline onboarding, and develop proactive retention strategies. You’ll be responsible for coaching teams, monitoring KPIs, and using data to drive results and foster client loyalty.
Key Responsibilities:
• Coach teams to enhance client experience and performance metrics
• Manage daily operations of Client Solutions and Onboarding teams
• Implement First Call Resolution strategies to reduce client effort
• Conduct coaching and team reviews focusing on quality assurance
• Monitor telephony metrics to ensure servi...
Peninsula, a global leader in HR and Health & Safety consultancy, seeks a Client Solutions Manager with over 5 years of Call Centre and leadership experience. Your role includes managing team performance to improve client satisfaction, streamline onboarding, and develop proactive retention strategies. You’ll be responsible for coaching teams, monitoring KPIs, and using data to drive results and foster client loyalty.
Key Responsibilities:
• Coach teams to enhance client experience and performance metrics
• Manage daily operations of Client Solutions and Onboarding teams
• Implement First Call Resolution strategies to reduce client effort
• Conduct coaching and team reviews focusing on quality assurance
• Monitor telephony metrics to ensure servi...