Job Description
PerkSpot is searching for a Client Success Associate to join our Client Success Operations team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind.
As a Client Success Associate, you will manage inbound inquiries and resolve issues for our SMB and mid‑market clients. You’ll also conduct strategic outreach to high‑potential accounts to drive utilization and overall program engagement.
This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in midtown Toronto, ON (Yonge and Lawrence).
What you’ll accomplish:
- Manage and resolve client issues by responding to inbound emails and phone calls from our 8...