Job Description
UnionWare is looking for a Client Technical Support Analyst to join their team!
ABOUT UNIONWARE
UnionWare ULC, based in Winnipeg, Manitoba, has been building and supporting membership‑management software for labour unions since 1998. The platform centralizes tasks like membership tracking, dues processing, grievance handling, and event coordination – serving unions across Canada, the U.S., and Australia. Rooted in Winnipeg’s vibrant tech community, UnionWare combines local talent and global reach to empower organized labor with streamlined, data‑driven tools.
ABOUT THE ROLE
The Client Technical Support Analyst works closely with unions in a customized software environment by providing technical support, managing end‑to‑end ticket resolution, and maintaining meaningful client relationships. The role combines technical troubleshooting with functional requirement gathering and testing to ensure deliverables meet client needs within prescribed SLA...