Job Description
PURPOSE AND SCOPE
Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.
Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.
DUTIES / ACTIVITIES
CUSTOMER SERVICE
- Responsible for driving the FME Canada culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.