Cloud Support Engineer Ii - Storage & Content Delivery (English/portuguese Speakers)
Amazon Web Services Mexico S. de R.L. de C.V. - C68
Job Description
You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
- You will act as interviewer in hiring processes, and coach/mentor new team members.
- Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming), and video compression and delivery (codecs and containers, streaming protocols).
- Detailed knowledge of storage protocols: iSCSI, NFS, SMB.
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience scri...
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
- You will act as interviewer in hiring processes, and coach/mentor new team members.
- Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming), and video compression and delivery (codecs and containers, streaming protocols).
- Detailed knowledge of storage protocols: iSCSI, NFS, SMB.
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience scri...