Job Description
Collections Account Manager - Bilingual (Spanish)
Responsible for collecting outstanding balances on various Ritchie Bros. platforms, monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role.
Responsibilities
- Responsible for early‑stage collections on majority commercial and some consumer accounts
- Prioritizes collections of accounts within team
- Identifies process gaps and recommends solutions for improvements
- Problem solves a solution for early defaults and collapses and presents to management
- Responsible for reducing the collapse rate
- Track and report (Excel and qualitative feedback) on work queue results
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues
- Performs other duties as assigned