Job Description
Are you an experienced Collections professional who enjoys building customer relationships, resolving outstanding balances, and driving results through proactive communication?
We are looking for a Collections Specialist to join a dedicated Accounts Receivable team. This role focuses on outbound collections efforts, customer follow up, account reviews, and documentation of collection activities.
Key Responsibilities
- Conduct outbound collection calls to customers regarding past due invoices and account balances.
- Follow up with customers via phone and email to secure payment commitments.
- Review customer accounts and payment status.
- Document customer interactions, payment arrangements, and collection activities.
- Escalate disputes, pricing concerns, billing discrepancies, and complex account issues to the onshore team.
- Maintain accurate records within collection and ERP systems.
- Meet productivity, docum...