Job Description
Job Description
Qualifications
Community (50%)
- Manage and engage with users on Reddit, Discord, and App Store reviews
- Respond to questions, posts, and feedback to foster a positive community experience
- Help users discover new ways to get value from IFTTT Pro
- Collaborate on campaigns and initiatives to boost community engagement
- Identify patterns in community discussions that inform product and content improvements
Support (50%)
- Efficiently triage support tickets IFTTT users
- Assist users in building Applets, including using filter code (JavaScript)
- Create, audit and improve help center documentation
- Identify and reproduce technical issues, suggesting enhancements and improving user experience
- Become an internal IFTTT expert who can answer product questions from colleagues
Qualifications
- Prior experience managing online communities...