Complaints & information Officer - Children and Education

3 Month Contract With A Local Authority Job Purpose To lead the investigation and resolution of complex statutory and corporate complaints within Children's Services, ensuring compliance with the Children Act complaints procedure, Local Government & Social Care Ombudsman (LGSCO) requirements, and council policies. The role acts as the key point of contact for complaint handling across the directorate, providing expert advice to managers, identifying service improvements through complaint analysis, and ensuring the voices of children, young people, and families are central to service development and quality assurance. Key Responsibilities Manage and investigate complex Stage 1 Children Act and corporate complaints, supporting Stage 2 and Stage 3 investigations where required. Provide expert advice and guidance to managers on complaints handling, statutory requirements, Ombudsman guidance, and best practice. Act as the main point of contact for complainants, including children, young peo...