Job Description
Elevate guest satisfaction as the Corporate Director of Guest Experience with Raffles Hotels & Resorts. This strategic role focuses on optimizing global guest services and delivering excellence across luxury hospitality.
You will report directly to both the COO of Raffles and Fairmont, overseeing global and regional strategic initiatives. Your experience will drive long-term guest experience optimization strategies and ensure alignment with reputational metrics for improved guest satisfaction. Utilize collaborative efforts to enhance hospitality standards across the brands while monitoring performance KPIs and recommending innovative initiatives.
Key Responsibilities:
• Lead guest experience direction for Raffles & Fairmont
• Formulate strategies for guest satisfaction and quality metrics
• Evaluate performance results and recommend enhancements
• Collaborate on annual guest satisfaction target setting
• Benchmark competitive guest experience tools and procedures
You will report directly to both the COO of Raffles and Fairmont, overseeing global and regional strategic initiatives. Your experience will drive long-term guest experience optimization strategies and ensure alignment with reputational metrics for improved guest satisfaction. Utilize collaborative efforts to enhance hospitality standards across the brands while monitoring performance KPIs and recommending innovative initiatives.
Key Responsibilities:
• Lead guest experience direction for Raffles & Fairmont
• Formulate strategies for guest satisfaction and quality metrics
• Evaluate performance results and recommend enhancements
• Collaborate on annual guest satisfaction target setting
• Benchmark competitive guest experience tools and procedures