Job Description
Position Overview
As a Credit & Collections Specialist, you'll play a key role in managing financial operations, ensuring account accuracy, and driving process improvements. This role goes beyond payment follow-ups — it's about building strong relationships, resolving disputes, and collaborating with internal teams to enhance financial processes.
Key Responsibilities
- Proactively engage with customers to ensure timely payments while fostering positive working relationships.
- Conduct large account reconciliations, investigating discrepancies such as short payments, overpayments, and unresolved balances.
- Collaborate with Billing, Pricing, and Operations teams to resolve invoice discrepancies, rating errors, and contract inconsistencies.
- Analyze payment trends to identify root causes of delays and implement process improvements.
- Develop strategies with internal teams to minimize d...