Job Description
Overview
The Credit Holds Disputes Analyst serves as the primary point of resolution for credit hold cases, requiring foundational credit knowledge, sound judgment, and professional communication skills.
Responsibilities
- Serve as the primary point of resolution for credit hold cases.
Qualifications
- Bachelor’s degree in Business, Finance, Accounting, or related field
- 1–3 years of experience in Order to Cash, Credit, Accounts Receivable, or related operational role
- Foundational understanding of credit policy, account aging, payment application, and exposure indicators
- Experience working in ERP systems (e.g., SAP) and case management platforms (e.g., ServiceNow)
- Ability to interpret financial data and apply policy-based decisions
- Strong written and verbal communication skills
- Ability to operate in a customer-facing capacity