Job Description
CRM Technical Business Analyst
Locations: Toronto, Vancouver, Ottawa, Calgary, Halifax, St. John's, Kelowna, Prince George, Victoria
Work Model: Hybrid
Salary: $65,000 - $75,000 CAD
Responsibilities
- Gather, analyze, and define requirements for various teams, managers, stakeholders, and departments.
- Lead structured requirements gathering sessions with product owners, SMEs, and cross‑functional stakeholders to capture business needs, translating them into clear functional and technical requirements.
- Distinguish business needs from system constraints; identify gaps between business processes and Salesforce platform capabilities (Sales Cloud, Service Cloud, NPSP, Experience Cloud, custom applications, flows, automations).
- Document user stories, process flows, data models, acceptance criteria, and configuration requirements aligned with the organization’s architecture and gove...