Job Description
Detailed Duties and Responsibilities
- The first point of contact for the customer, responding to the various incoming requests, and solving emerging issues “Through Phone, Email and Chat”.
- Handling customer complaints.
- Helping customers with flight reservations, itinerary changes, baggage concerns,…etc.
- Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
- Recognizing customer needs.
- Building a good relationship with the customer while improving customer satisfaction.
- Participation in specialized training.
- Understanding customer needs and assisting to solve the issue faced.
Ideal Profile:
Targeted Qualifications
- Fluency in Danish Language, C1 level or higher.
- Fluency in