Role: Customer Care Advocate I
Position Summary:
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS products.
Responsibilities:
Dedication to 80-20 overserve strategiesHandles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.Responsible for building strong customer relationships and delivering customer-centric solutionsSupport corporate initiatives designed to overserve our customers while providing an effortless customer experienceResponsible for daily planning and prioritizing of work to meet commitments aligned with o...