Job Description
Job Description
WHAT YOU WILL BE WORKING ON
Main challenge
We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project.
What it means on a daily basis
- Handle customer requests via tickets, with potential phone support, in English and French
- Investigate and resolve issues using internal tools and knowledge bases
- Track, document, and follow up on cases until full resolution
- Escalate complex or technical cases to relevant teams when needed
- Identify recurring issues and contribute to improving support processes and templates
What success ...