Job Description
Job Description Job Description Description:
Title: Customer Care Agent
Reports To: Customer Care Manager
Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.
Essential Functions:
- Train, explain tasks, and assist in the solution of customer problems.
- Answer incoming phone calls, faxes, emails and respond to customer requests.
- Identify and assess customer's needs to achieve satisfaction.
- Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Go the extra mile to engage customers.
- Key in new box information for all accounts.
- Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input...