Job Description
Position Overview
The Customer Care Associate is responsible for delivering a seamless, high-touch client experience across all digital channels. This role supports both customer experience and e-commerce operations, ensuring inquiries, orders, and product information are managed accurately and efficiently.
This individual is detail-oriented, solutions-driven, and confident operating in a fast-paced environment. They play a key role in driving customer satisfaction, supporting conversion, and maintaining operational excellence across the online business.
Key Responsibilities
Client Communication & Experience
- Respond to all customer inquiries via Gorgias, email, and SMS within 24 hours, maintaining a professional, brand‑aligned tone
- Provide accurate product, order, and shipping information, including personalized support where needed
- Deliver a high‑touch, concierge‑style experience aligned with Mine & Yours’ l...