Job Description
Become a Customer Care Coordinator at Mattamy Homes Canada in Calgary, utilizing your communication skills. Help homeowners enjoy an exceptional post-purchase and warranty experience with a hybrid work model.
This full-time role positions you as the central contact for homeowners, ensuring their inquiries and concerns are addressed swiftly. You will coordinate with various departments and create informative materials for homeowners, playing a pivotal role in enhancing The Best Homeowner Experience throughout the building process.
Key Responsibilities:
• Manage homeowner inquiries via phone and email
• Document all interactions in DynaMX for records
• Liaise effectively between homeowners and internal teams
• Distribute educational materials to set expectations
• Photograph and report on construction milestones
Requirements:
• Minimum two years of customer service experience
• Familiarity with home building...
This full-time role positions you as the central contact for homeowners, ensuring their inquiries and concerns are addressed swiftly. You will coordinate with various departments and create informative materials for homeowners, playing a pivotal role in enhancing The Best Homeowner Experience throughout the building process.
Key Responsibilities:
• Manage homeowner inquiries via phone and email
• Document all interactions in DynaMX for records
• Liaise effectively between homeowners and internal teams
• Distribute educational materials to set expectations
• Photograph and report on construction milestones
Requirements:
• Minimum two years of customer service experience
• Familiarity with home building...