Customer Care & Fashion Advisor (2nd level) (GER) (BCN)

Mytheresa

Barcelona, Catalonia, Spain
Full-time
Posted June 13, 2026
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Job Description

Customer Care & Fashion Advisor (2nd level) (GER) (BCN)

To support our Customer Care team we are searching for a Customer Care Specialist to be based in our Barcelona office.

WHAT YOU WILL DO

  • Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service

  • Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)

  • Consistently meet the highest service and KPI standards of the department

  • Establish and maintain relationships to build a portfolio of relevant customers

  • Collaborate closely with Payments, Customs, Warehouse and Shipping

    • WHO YOU ARE

  • Previous experience in customer service within (luxury) retail or relevant customer-facing roles

  • Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills

  • Familiarity wit...
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