Customer Care Relationship Banker

First United Bank & Trust

Sherman, Texas, United States
Full time
Posted June 16, 2026

Job Description

Job Description

SUMMARY

The Customer Care Relationship Banker will be responsible for connecting with customers over the phone in order to understand how best to match their needs with First United Bank products and services, as well as mentoring employees to do the same. This individual will be responsible for all customer service duties, sales, and relationship management while reaching or exceeding established goals. They will master First United Bank’s delivery process and product knowledge to develop customer relationships by performing the following essential duties.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

  • Receives incoming calls from customers and employees with a broad range of Customer Service inquiries and works to find a solution.
  • Assists with card services and customer facing technologies such as online banking, mobile banking, and telephone banking.
  • Maintains a basic knowledge of all...