Location: in our offices in Milan, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).
In this role, you will be responsible for:
Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.Management of backorders and customer returns.Issuing and checking invoices in electronic format with possible resolution of anomalies.Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.Complaints management.
What we are looking for in you:
Minimum 4-5 years’ experience in Customer Service roles in commercial companies, preferably multinational; an...