Job Description
Role Overview
The successful Customer Service Representative will develop and execute a customer-focused strategy that will lead to greater retention and drive repurchase loyalty and will nurture the customer relationship acting as a sales enabler to drive repurchase loyalty toward Nextiva equipment and services. This individual ensures maximum correlation between customer requirements and Nextiva products and/or services to strive for consistent delivery by exceeding customer expectations. Additionally, they will aim to uphold the Nextiva mission statement of AMAZING Service while holding accountability for all departments and team members.
Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying.
This person will be an employee of Nextiva, supporting Nextiva customers.
Day-to-Day
- Inbound and outbound point-of-contact for service-related activi...