Job Description
Toonie Tours operates tours across multiple cities and time zones. In peak season, we run a high volume of guest communication across phone, SMS, email, and webchat. This role is the front door of the brand.
This is not just customer service. You are also a Tour Coordinator . When guests are late, confused, or plans change day‑of, you coordinate with guides and city leads in real time to keep tours running smoothly and protect the guest experience.
If you like fast paced problem solving, calm communication, and being the person who keeps things on track, you will like this role.
Schedule (Please Read)
This role has two seasonal schedules:
Peak season (June 21 – Sept 30): coverage window is 6:00am MT – 7:30pm MT
Off‑season: coverage window is 6:00am MT – 3:30pm MT
We assign shifts within these windows. Weekend rotation is required.
Your Mission
Deliver fast, accurate,...