Customer Experience Associate Fernie, Bc Winnipeg

Job Summary

Customer Experience Associate invited to provide direct banking services and deliver a positive customer experience through financial transaction processing and service solutions.

Responsibilities

• Process financial transactions such as deposits, withdrawals and bill payments following standard operating procedures, regulations and the TD Code of Conduct and Ethics.
• Identify customer needs and recommend appropriate banking solutions while exercising discretion with confidential matters.
• Respond to and resolve customer concerns, escalating non-standard cases as required.
• Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and timely.
• Build a positive, inclusive work workplace by promoting teamwork and maintaining professional conduct.
• Assist the team by keeping coworkers informed on the status of routine activities.
• Deliver qu...