Job Description
Lead customer service excellence at VIA Rail as the Manager of Customer Experience. Oversee service delivery, employee performance, and ensure regulatory compliance across the Corridor.
In this critical managerial role, you will be responsible for developing and leading on-train service teams to achieve high-quality customer experiences. Frequent travel is expected as you supervise operations, coach frontline staff, and enhance service delivery through continuous improvement initiatives. Your leadership will directly influence customer satisfaction and operational safety.
Key Responsibilities:
• Supervise on-train and station service delivery for quality
• Conduct ride-alongs to ensure service standards are met
• Manage compliance with safety regulations and emergency responses
• Investigate customer feedback for service enhancement
• Coach and train on-board service employees effectively
Requirements:
• Degree ...
In this critical managerial role, you will be responsible for developing and leading on-train service teams to achieve high-quality customer experiences. Frequent travel is expected as you supervise operations, coach frontline staff, and enhance service delivery through continuous improvement initiatives. Your leadership will directly influence customer satisfaction and operational safety.
Key Responsibilities:
• Supervise on-train and station service delivery for quality
• Conduct ride-alongs to ensure service standards are met
• Manage compliance with safety regulations and emergency responses
• Investigate customer feedback for service enhancement
• Coach and train on-board service employees effectively
Requirements:
• Degree ...