Job Description
Join the SuperStaff team as a Customer Experience Specialist! In this dynamic role, you’ll be the key point of contact for both internal and external customers, handling inquiries, resolving issues, and managing orders with efficiency and care. As a Senior Representative, you'll not only be an expert problem-solver but also a valuable resource for training and supporting other team members. If you’re passionate about delivering exceptional customer service and mentoring others, we want you on our team!
Responsibilities
- Logs in phone on time as scheduled each day for a total of 7 hours, unless otherwise instructed.
- Ensures that all communications with customers (external/internal) are courteous, cordial, business-like and timely.
- Accurately enters customer's orders via phone/fax for merchandise and small equipment, including direct and employee cash sales.
- Effectively uses CRM; demonstrates knowledge and proper use of CRM; enters and...