Customer Fulfillment & Compliance Manager (18 months)

Responsibilities

• Serve as the primary escalation point for service disruptions (e.g., supply shortages, transportation issues, EDI errors), driving issue resolution and leading the customer success team to ensure continuity and service excellence.
• Track and analyze penalties, fines, chargebacks, and deductions, identifying root causes and leading cross‑functional resolution with Logistics, Customer Service, Sales, and Warehousing teams.
• Partner with Finance and Sales to dispute and recover invalid penalties while driving continuous improvement initiatives to reduce compliance-related costs and exposure.
• Monitor and report on key service KPIs (e.g., Customer Fill Rate, CFROT, cost to serve, compliance penalties) while ensuring data accuracy across systems (SAP, Business Warehouse, Navisphere, FourKites, and customer portals).
• Develop and deliver customer‑specific performance insights and action plans to internal stakeholders ...