Customer Journey Management (CJM) Programme Intern

ABN AMRO Bank

Amsterdam, North Holland, Netherlands
Full-time
Posted May 28, 2026
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Job Description

Your job

In this hands‑on internship, you support the redesign and operationalisation of the Customer Journey Management capability across the bank. You may also contribute to Business Process Management (BPM) initiatives with similar responsibilities.

Your activities include:

  • Supporting change management and communication activities, including stakeholder communications and programme updates
  • Creating and maintaining programme documentation, plans and coordination artefacts
  • Supporting the design and development of CJM training content and curriculum
  • Improving data quality, documentation standards and governance for customer journeys
  • Helping establish a sustainable operational foundation for CJM

    • Overall, your role focuses on creating, documenting, coordinating, baselining and enabling structured change at enterprise level.

    Your working environment


    You will work in a complex, r...

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