Job Description
Elevate customer experiences as Relay's first Customer Operations Manager. Drive enhancements in our CX processes and lead the operations team for improved service.
At Relay, we're redefining banking for small businesses. As a Customer Operations Manager, you will lead our CX Operations team to streamline customer interactions, implement automation, and drive efficiency. Collaborate cross-functionally with Support, Product, and Operations to ensure a seamless experience for SMBs.
Key Responsibilities:
• Lead and build a CX operations team
• Implement improvements in customer experience processes
• Plan and execute projects impacting CX strategy
• Monitor team performance for continuous improvement
• Support capacity planning for business outsourcing partners
Requirements:
• 3-5 years in customer experience operations
• Experience in quality assurance and workforce management
• Proficient with customer service software
• Strong analytical and problem-...
At Relay, we're redefining banking for small businesses. As a Customer Operations Manager, you will lead our CX Operations team to streamline customer interactions, implement automation, and drive efficiency. Collaborate cross-functionally with Support, Product, and Operations to ensure a seamless experience for SMBs.
Key Responsibilities:
• Lead and build a CX operations team
• Implement improvements in customer experience processes
• Plan and execute projects impacting CX strategy
• Monitor team performance for continuous improvement
• Support capacity planning for business outsourcing partners
Requirements:
• 3-5 years in customer experience operations
• Experience in quality assurance and workforce management
• Proficient with customer service software
• Strong analytical and problem-...