The Core Responsibilities!
Complete outbound and inbound collection activities, using a variety of communication methods and collection tools, within stipulated timelines in a professional manner and in accordance with debt collection practices and privacy regulations. Establish and record reason for past due accounts; recognize consumers at risk and identify possible solutions to assist. Negotiate payment arrangement(s) to bring accounts current and recognize customers requiring extra assistance. Refer accounts for recommended commencement of legal action once all required collection steps have been taken and within timelines set by management. Meet expectations according to outlined quality criteria, compliance, and service standards while interacting with customers. Maintain detailed and accurate notes of all correspondence, payment arrangements, communications, and matters of interest on system...