Job Description
Customer Service Agent — Consumer Credit (French) — Braga, Portugal
We're urgently hiring French-speaking customer service professionals to join an on-site team in Braga supporting a leading consumer credit platform. If you're fluent in French and passionate about helping people manage their finances, this role is for you.
Key Responsibilities:
- Assist French-speaking customers with credit-related enquiries via phone and written channels
- Guide customers through account processes, payment solutions, and service options
- Meet daily service quality and productivity targets
- Work Monday to Friday on rotating shifts, with Saturday morning availability
- Maintain accurate records and follow escalation procedures
- Deliver a warm, professional customer experience at every touchpoint
What We're Looking For:
- French at C2 or native level — no accent; this is a strict requirement
- No English required
- ...