Job Description
As a Customer Service Agent for our call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
Your role
- Answer client calls
- Listen to clients' needs and offer personalized solutions.
- Help clients use our banking applications
- Advise and offer transaction or credit solutions
- Refer clients with specialized needs to your colleagues
- Collaborate and share knowledge with your colleagues
The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight.
The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 9:00 a.m. 5:00 p.m.
Your work schedule is variable, and you’ll be informed of your schedule t...