Job Description
Customer Service Agent — Payment Solutions (French + English) — Lisbon, Portugal
We're urgently hiring a bilingual French and English speaker for a fast-paced Customer Service role supporting a major payment solutions client. This is an on-site role in Lisbon with 24/7 rotational shifts and strong performance requirements.
Key Responsibilities:
- Provide high-quality support to French-speaking customers on payment account queries
- Handle calls, emails, and chats across rotating 24/7 shifts including nights
- Ensure first-contact resolution wherever possible
- Work collaboratively with escalation and fraud teams on complex cases
- Complete a mandatory Harver English assessment (C1 result required)
- Maintain at least one year of proven customer service experience standards
What We're Looking For:
- French at native or C2 level; English at solid C1 level (assessed)
- Minimum 1 year of customer service experi...