Customer Service Agents (m/f) / Italian Client Advisor Italian

Start: June, July, August

We are partnering with a leading international customer experience provider to recruit an Italian Client Advisor for a dynamic Lisbon-based team. In this role, you will deliver high-quality client support and personalised service to Italian-speaking customers, handling enquiries, account assistance and issue resolution while promoting relevant products and creating excellent customer experiences.

Your Role

• Provide exceptional customer service in Italian for inbound and outbound enquiries via phone, email and chat.

• Assist customers with account queries, product information, service activations, modifications and cancellations.

• Advise customers on product features, eligibility and requirements to ensure appropriate solutions are provided.

• Identify opportunities to upsell or cros...