Job Description
Customer Service Analyst (Automotive OEM – After Sales)
Job Objective
We are looking for a Customer Service Junior Analyst to support the day-to-day operations of the After-Sales Customer Service team.
This role is primarily focused on execution and follow‑up, ensuring proper case handling, visibility, and coordination across channels. It also offers growth opportunities to progressively take on more ownership in case management, reporting, and cross‑functional coordination.
Key Responsibilities
1. Case Handling & Follow‑Up Support
- Support the management of customer tickets, ensuring proper follow‑up until closure.
- Monitor open cases and assist in backlog tracking and reduction.
- Help ensure cases are correctly logged, categorized, and updated in the system.
- Identify basic inconsistencies or gaps in case information and flag them to the team.