Customer Service and Campaign Support Specialist (Contract)
United Way Greater Toronto
Job Description
Customer Service and Campaign Support Specialist
6 Positions (18-week Contract).
Hourly Rate: $27.20 per hour.
About the Role
Proactive problem‑solver with a passion for helping others. Full‑time contract position supporting donors, workplace volunteers, and partners. Provide exceptional frontline service and assist users of , handling both technical and non‑technical needs.
How you will make a difference
- Deliver exceptional, multi‑channel customer service (phone, email, text) using Salesforce Service Cloud.
- Accurately log, manage and follow up on customer cases, including escalations and open issues, ensuring timely resolution.
- Collaborate with internal teams to efficiently resolve a wide range of inquiries.
- Identify trends and recurring issues, share insights to improve workflows and enhance overall customer experience.
- Communicate clearly, professionally and consistently across...