Job Description
Customer Service Coordinator
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR Coordinator position for our branch operations group located at our Houston, TX branch. The Customer Service Coordinator works with customers to find what they need, answer questions, creates solutions and ensures a smooth and quick sales process via face-to-face, calls, email and fax customer interactions. Handles customer issues including warranties and returns. Helps the branch build its sales by helping to maintain house accounts through active Dealer communication of new product launches, sales and or discounts via outbound calls and in-house counter discussions. Partner with region Territory Sales Managers and others to help drive territory coverage and maintain positive dealer relationships. In addition - Provide leadership, training and guidance among the CSRs and clerks at the branch in order to provide exceptional customer ser...