Job Description
The Role:
- Mengendalikan pertanyaan pelanggan secara profesional dan cekap melalui telefon, e-mel atau sembang.
- Menyediakan pelanggan dengan maklumat yang tepat tentang perkhidmatan perubatan dan perundingan.
- Urus janji temu, janji temu susulan dan rekod pelanggan.
- Merujuk isu-isu kompleks kepada jabatan yang berkaitan.
- Mengekalkan tahap kepuasan pelanggan dan kualiti perkhidmatan yang tinggi.
- Susun laporan ringkas tentang interaksi dan maklum balas pelanggan.
- Handle customer inquiries professionally and efficiently via phone, email, or chat.
- Provide clients with accurate information about medical and consulting services.
- Manage appointments, follow-up appointments, and client records.
- Refer complex issues to the relevant departments.
- Maintain high levels of customer satisfaction and service quality.
- Compile brief reports on customer interactions and fe...