Customer Service Lead EU North

PepsiCo

Stockholm, Stockholm County, Sweden
FULL_TIME
Posted June 09, 2026
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Job Description

Overview

At PepsiCo, we’re committed to delivering exceptional customer experiences that fuel growth. We are now looking for a Customer Service Lead EU North to lead our Customer Management teams across the Nordics and Benelux within SodaStream, part of PepsiCo.

This is a high-impact interim opportunity (approx. 2 years) covering maternity leave, offering the chance to drive operational excellence, lead multi-country teams, and shape customer experience across four markets.

Based in Stockholm, this role leads a distributed team across Sweden, Denmark, Finland, and the Netherlands and reports to the Head of Supply Chain & Logistics, Northern Europe.

About SodaStream

Responsibilities
  • Lead and develop Customer Management teams across Nordics & Benelux, driving performance and engagement
  • Oversee daily operations, ensuring efficiency, quality, and achievement of KPIs (SLA, CSAT)
  • Manage escalations an...
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